NAME OF METHOD/TOOL/TECHNIQUE
The LOWLINE approach to de-escalating anger draws on established principles in communication and empathetic listening, and can help to resolve difficult situations
TARGET GROUP:
People that express aggresive behavior or have mental disorders
AUTHOR'S/ ORGANISATION'S NAME
Lowry M et al (2016) De-escalating anger: a new model for practice. Nursing Times; 112: online issue 4, 4-7.
LINK TO METHOD (IN ENGLISH)
BRIEF SUMMARY
As newly qualified staff nurses settle into their roles, they will inevitably experience stress, which can be exacerbated if they do not feel well equipped to deal with the situation.This article considers the issues facing new staff nurses confronted with an anger event and offers insights into ways of resolving such situations. It proposes a new model for practice, which involves a sequence that lends itself to logical progression towards resolution. The LOWLINE model draws on established principles in communication and empathetic listening, which play an important part in understanding anger.